Looper vs Decagon
50,000 dollars before you start, and your own engineers for every integration.
Decagon is a service agent platform for tech companies like Duolingo and Chime. It is good at what it does, and requires an engineering team and an enterprise budget. Looper brings the team, connects to your systems, and builds every business process, in your environment, within days.
No developers on your side · Runs in your environment · Price known upfront · Native Hebrew
The bottom line
Decagon needs your engineers.
According to reviews, every backend integration requires development on the client side. Looper brings the team that connects it.
Decagon starts at 50,000 dollars.
Reportedly a platform fee, then priced by conversation. The actual median is about 390,000 dollars a year. Looper: fixed subscription, fixed annual subscription, price discussed on the call.
Decagon builds a service agent.
Looper also builds reports, invoices, reconciliations, and emails.
Where Looper usually starts
Finance and accounting
Invoice matching, bank reconciliation, collections follow-up and month-end close. The repetitive hours a finance team spends in spreadsheets and inboxes every week.
Logistics and operations
Order and shipment tracking, supplier and carrier updates, exceptions and documents, and chasing statuses across systems.
No engineering project on your side
We build inside the tools you already use and run it in your environment, on a cloud model of your choice or on local models on your own hardware. You do not need a dev team to make it work.
Who is Decagon
Decagon was founded in 2023 in San Francisco by Jesse Zhang and Ashwin Sreenivas, and reportedly raised 481 million dollars at a valuation of 4.5 billion. Its core product is Agent Operating Procedures: service processes written in natural language and translated into code, with testing tools, versioning, and QA for agents. Customers are tech and consumer companies with high ticket volume: Chime, Duolingo, ClassPass, Notion. Decagon also offers deployment in the customer's VPC and on-prem for large organizations. This is a serious platform with strong engineering, and pricing to match.
Side by side
| Criterion | Decagon | Looper |
|---|---|---|
| What it builds | AI agent for customer service | Every business process, including service |
| Target market | Tech and consumer companies with an engineering team and high call volume | Medium and large businesses in Israel, even without developers |
| Who builds it | Decagon's FDEs plus the client's engineers | The Looper team only |
| Backend integration | Requires development on the client side | Looper connects: API, DB, or screen |
| Where it runs | SaaS; VPC and on-prem for large organizations | On your servers or your private cloud, for every client |
| The data | Depends on the deployment | Never leaves the organization |
| LLM model | Decagon's own | Claude, OpenAI, Gemini, Mistral, or local models on your own hardware |
| Testing and versioning | Strong: regression testing, versioning, Watchtower QA | Versioning, audit, human approval for sensitive steps |
| Hebrew | Multilingual, not native | Native |
| Time to first process | Weeks to months | Hours to days |
| Pricing | 50,000 dollar platform fee plus per conversation (about 0.99 dollars, estimated) or per solution | Fixed annual subscription. Fixed annual subscription, price discussed on the call |
| Entry threshold | Reportedly a minimum of 50,000; median about 390,000 dollars a year | Fixed annual subscription, price discussed on the call |
| Compliance | SOC 2, HIPAA, GDPR | Runs in your environment, so it inherits your compliance |
What it builds
Decagon
AI agent for customer service
Looper
Every business process, including service
Target market
Decagon
Tech and consumer companies with an engineering team and high call volume
Looper
Medium and large businesses in Israel, even without developers
Who builds it
Decagon
Decagon's FDEs plus the client's engineers
Looper
The Looper team only
Backend integration
Decagon
Requires development on the client side
Looper
Looper connects: API, DB, or screen
Where it runs
Decagon
SaaS; VPC and on-prem for large organizations
Looper
On your servers or your private cloud, for every client
The data
Decagon
Depends on the deployment
Looper
Never leaves the organization
LLM model
Decagon
Decagon's own
Looper
Claude, OpenAI, Gemini, Mistral, or local models on your own hardware
Testing and versioning
Decagon
Strong: regression testing, versioning, Watchtower QA
Looper
Versioning, audit, human approval for sensitive steps
Hebrew
Decagon
Multilingual, not native
Looper
Native
Time to first process
Decagon
Weeks to months
Looper
Hours to days
Pricing
Decagon
50,000 dollar platform fee plus per conversation (about 0.99 dollars, estimated) or per solution
Looper
Fixed annual subscription. Fixed annual subscription, price discussed on the call
Entry threshold
Decagon
Reportedly a minimum of 50,000; median about 390,000 dollars a year
Looper
Fixed annual subscription, price discussed on the call
Compliance
Decagon
SOC 2, HIPAA, GDPR
Looper
Runs in your environment, so it inherits your compliance
Where Decagon is stronger
Agent engineering.
AOP, regression testing, versioning, and QA for a service agent. If you want full CI/CD for a chatbot, Decagon built it.
Volume.
Chime and Duolingo run millions of conversations. Decagon proves it can handle that.
Secure deployment at scale.
VPC, single-tenant, and air-gapped for those willing to pay.
Published results.
Chime 70 percent self-resolution, Duolingo 80 percent deflection. There are public numbers.
Where Looper is stronger
No developers on your side.
Decagon users on G2 report dependence on engineering for every integration. Looper brings the team that connects to your systems, including legacy ERP and Excel.
Every process, not just service.
Decagon builds a service agent. Looper also builds the report, the invoice control, and the reconciliation.
Pricing without tiers.
Reportedly a 50,000 dollar platform fee and then per conversation pricing. Looper: a fixed subscription that does not depend on volume.
In your environment by default.
Decagon offers VPC for large deals. Looper runs in your environment for every client, including a demo on a laptop.
Hebrew and Israeli systems.
Priority, SAP B1, Hashavshevet, emails in Hebrew. Decagon connects to Zendesk and Stripe.
What Looper does that Decagon does not
Pricing, side by side
| Decagon | Looper | |
|---|---|---|
| Model | Platform fee plus per conversation / solution | Fixed annual subscription |
| Platform fee | Reportedly 50,000 dollars a year | Included |
| Typical year | Reportedly 95,000-590,000 dollars; median about 390,000 | Fixed annual subscription, price discussed on the call |
| Client-side engineering | Required | No |
| Public price list | No | No, price is set on the call |
Model
Decagon
Platform fee plus per conversation / solution
Looper
Fixed annual subscription
Platform fee
Decagon
Reportedly 50,000 dollars a year
Looper
Included
Typical year
Decagon
Reportedly 95,000-590,000 dollars; median about 390,000
Looper
Fixed annual subscription, price discussed on the call
Client-side engineering
Decagon
Required
Looper
No
Public price list
Decagon
No
Looper
No, price is set on the call
Which one to choose
Choose Decagon if:
- You are a tech company with an engineering team and millions of service conversations a year.
- You want full CI/CD tools for a service agent.
- Your annual service budget is in the hundreds of thousands of dollars.
Choose Looper if:
- You do not have developers available for system integration.
- The pain is not just service but all office work.
- You want a fixed price and a first process this week.
- The data must stay with you, without a special VPC agreement.
Frequently asked questions
Decagon offers on-prem, so what is the difference from Looper?
Decagon offers VPC and on-prem for special enterprise deals. With Looper, running in your environment is the default for every client, including the first demo.
Do we need developers to work with Looper?
No. The Looper team builds, connects, runs, and improves. You provide system access and approve outputs.
Can Looper handle Decagon's volume?
Decagon is built for millions of service conversations. Looper is built for business processes: reports, invoices, emails. If the only need is a service chat at Duolingo's volume, Decagon is a better fit.
What about testing and versioning?
Every process in Looper has versioning, full audit, and human approval for sensitive steps. Decagon's QA tools for its service agent are more developed, and we say so.
How much does it cost to start?
Fixed annual subscription, price discussed on the call. No platform fee, no per-conversation charges.
Our team, your systems, first process this week
30 minutes. No developers, no platform fee.