Looper vs PolyAI
Three months to deploy and pay per minute. Or a first process live within days.
PolyAI is one of the veteran voice agent providers for call centers, with over 2,000 deployments in 45 languages. It is built for call centers handling hundreds of thousands of inbound calls a year, and according to users takes three months or more to deploy. Looper builds every business process, in your environment, on a fixed subscription, and launches a first process within days.
Not tied to volume · Runs in your environment · Changes within hours · Native Hebrew
The bottom line
PolyAI is voice for call centers.
If you do not have a phone call center handling hundreds of thousands of calls, PolyAI is not built for you.
PolyAI is slow to change.
Users on Gartner report on time to make changes and lack of transparency. At Looper, the team makes changes within hours.
PolyAI is SaaS, telephony separate.
Looper runs in your environment, one subscription.
Where Looper usually starts
Finance and accounting
Invoice matching, bank reconciliation, collections follow-up and month-end close. The repetitive hours a finance team spends in spreadsheets and inboxes every week.
Logistics and operations
Order and shipment tracking, supplier and carrier updates, exceptions and documents, and chasing statuses across systems.
No engineering project on your side
We build inside the tools you already use and run it in your environment, on a cloud model of your choice or on local models on your own hardware. You do not need a dev team to make it work.
Who is PolyAI
PolyAI was founded in 2017 in London, spun out of a Cambridge research group, and builds voice agents for service call centers. It runs proprietary ASR and LLM technology tuned for call centers, handles interruptions, background noise and accents, and reports over 2,000 deployments in 45 languages for over 100 organizations in 25 countries: banking, hospitality, healthcare, utilities. In 2026 it launched Agent Studio with draft, sandbox and live environments, versioning and rollback. Pricing, according to reports, is per minute or interaction, with maintenance included, and an entry threshold of around 150 thousand dollars a year. For a large voice call center with accents and noise, PolyAI is one of the best.
Side by side
| Criterion | PolyAI | Looper |
|---|---|---|
| What it builds | Voice agents for service call centers | Every business process, including chat and email service |
| Target market | Call centers with hundreds of thousands of calls a year | Medium and large businesses in Israel, with or without a call center |
| Who builds | PolyAI; integrations through its team | The Looper team |
| Who makes changes | PolyAI; users report slowness | The Looper team, within hours, included |
| Where it runs | SaaS; telephony not included | On your servers or your private cloud |
| The data | Passes through PolyAI | Never leaves the organization |
| LLM model | Proprietary to PolyAI | Claude, OpenAI, Gemini, Mistral, or local models on your own hardware |
| Voice | Core of the product; 45 languages; noise and accents | Not the focus |
| Integrations | A focused list, through its team | Any system with an API, DB or screen |
| Analytics | According to Gartner, weak versus competitors | Live dashboards from free-text questions on your data |
| Time to first process | 3+ months | Hours to days |
| Pricing | Per minute / interaction; maintenance included | Fixed annual subscription, price discussed on the call |
| Entry threshold | According to reports ~150 thousand dollars a year; Agent Studio free for two months | Fixed annual subscription, price discussed on the call |
| Compliance | SOC 2, HIPAA, GDPR | Runs in your environment, so it inherits your compliance |
What it builds
PolyAI
Voice agents for service call centers
Looper
Every business process, including chat and email service
Target market
PolyAI
Call centers with hundreds of thousands of calls a year
Looper
Medium and large businesses in Israel, with or without a call center
Who builds
PolyAI
PolyAI; integrations through its team
Looper
The Looper team
Who makes changes
PolyAI
PolyAI; users report slowness
Looper
The Looper team, within hours, included
Where it runs
PolyAI
SaaS; telephony not included
Looper
On your servers or your private cloud
The data
PolyAI
Passes through PolyAI
Looper
Never leaves the organization
LLM model
PolyAI
Proprietary to PolyAI
Looper
Claude, OpenAI, Gemini, Mistral, or local models on your own hardware
Voice
PolyAI
Core of the product; 45 languages; noise and accents
Looper
Not the focus
Integrations
PolyAI
A focused list, through its team
Looper
Any system with an API, DB or screen
Analytics
PolyAI
According to Gartner, weak versus competitors
Looper
Live dashboards from free-text questions on your data
Time to first process
PolyAI
3+ months
Looper
Hours to days
Pricing
PolyAI
Per minute / interaction; maintenance included
Looper
Fixed annual subscription, price discussed on the call
Entry threshold
PolyAI
According to reports ~150 thousand dollars a year; Agent Studio free for two months
Looper
Fixed annual subscription, price discussed on the call
Compliance
PolyAI
SOC 2, HIPAA, GDPR
Looper
Runs in your environment, so it inherits your compliance
Where PolyAI is stronger
Hard voice.
Accents, background noise, mid-sentence interruptions. Their voice technology is among the leaders.
Experience.
2,000 deployments since 2017. They have seen every call center scenario.
Maintenance included.
Monitoring, upgrades and maintenance in the price. This is an advantage over some voice competitors.
Regulated industries.
Banking and healthcare across 25 countries.
Where Looper is stronger
Days, not a quarter.
PolyAI users report three months or more to deploy. Looper launches a first process within days.
Changes within hours.
Gartner reviews mention time to make changes and lack of transparency. At Looper, the team that built it makes the change, and it is included.
The whole process, not just the call.
Reports, invoices, reconciliations, emails, tenders.
Pricing not tied to volume.
Per minute versus a fixed subscription. A business with tens of thousands of calls a year does not reach PolyAI's threshold, and does not need to.
Analytics.
Gartner notes weak analytics at PolyAI. Looper builds dashboards on your data from free-text questions in Hebrew.
Data stays home.
SaaS versus running in your environment.
What Looper does that PolyAI does not
Pricing, side by side
| PolyAI | Looper | |
|---|---|---|
| Model | Per minute / interaction | Fixed annual subscription |
| Telephony | Not included | Not relevant |
| Maintenance | Included | Included |
| Typical year | According to reports ~150 thousand dollars | Fixed annual subscription, price discussed on the call |
| Dependence on volume | Yes | No |
| Trial | Agent Studio free for two months (from May 2026) | A demo on your data |
Model
PolyAI
Per minute / interaction
Looper
Fixed annual subscription
Telephony
PolyAI
Not included
Looper
Not relevant
Maintenance
PolyAI
Included
Looper
Included
Typical year
PolyAI
According to reports ~150 thousand dollars
Looper
Fixed annual subscription, price discussed on the call
Dependence on volume
PolyAI
Yes
Looper
No
Trial
PolyAI
Agent Studio free for two months (from May 2026)
Looper
A demo on your data
PolyAI prices per minute or interaction, with a high entry threshold suited to large call centers. Looper charges a fixed annual subscription that does not depend on call volume.
Which one to choose
Choose PolyAI if
- You have a phone call center handling hundreds of thousands of inbound calls a year, with accents and noise.
- You are in a regulated industry and want a veteran voice provider.
- You can afford a quarter for deployment.
Choose Looper if
- You do not have a large voice call center, or you do and the real pain is in the back office.
- You want a first process this week and changes within hours.
- The data must stay in your environment.
- You want analytics on your existing data, not just on calls.
Frequently asked questions
Does Looper compete with PolyAI on voice?
No. PolyAI is strong in voice and we say so. Looper builds all the other processes, and chat and email service.
Why does it take them 3 months and you days?
PolyAI builds a voice agent that needs to learn the call center, the telephony and the accents. Looper connects to the systems you already have and builds one process at a time, on your data.
What happens when a change is needed?
The Looper team makes the change, usually within hours, as part of the subscription. No ticket, no queue.
Does Looper do analytics?
Yes. Live dashboards on your existing data, from free-text questions in Hebrew: "How many invoices were rejected this month and why?"
How much does it cost?
Fixed annual subscription, price discussed on the call. No minutes.
A first process within days, changes within hours
30 minutes. Bring one pain point, we will show you how it runs on its own.